Information We Collect

We collect information you provide directly:

• Account Information: Name, email address, password (encrypted)
• Family Profile: Parent/guardian names, children's first names and ages, interests, dietary requirements, accessibility needs
• Location Data: City/town and postcode (for local matching only - we do not track real-time location except during Safety Check-ins)
• Communication Data: Messages sent through our platform (monitored for safety)
• Photos: Profile pictures you choose to upload (optional)

How We Use Your Information

• To match you with compatible families in your area
• To enable communication between matched families
• To provide features like the Playdate Planner and Share a Sitter
• To monitor for safeguarding concerns and enforce community guidelines
• To improve our services and develop new features
• To send important service updates (you can opt out of marketing)

Data Security

We take your family's security seriously:

• All data is encrypted in transit (HTTPS) and at rest
• Passwords are securely hashed - we cannot see your password
• We use secure cloud infrastructure with regular security audits
• Staff access to personal data is strictly limited and logged
• We automatically filter personal contact information from messages

Your Rights Under UK GDPR

You have the right to:

• Access: Request a copy of all data we hold about you
• Rectification: Correct any inaccurate information
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a portable format
• Object: Object to certain processing of your data
• Withdraw Consent: Withdraw consent at any time

Children's Privacy

We collect minimal information about children (first name, age, interests) solely to facilitate appropriate playdate matching. We never collect children's contact details or allow direct communication with children. All accounts must be held by adults (18+) who are parents or legal guardians.

Data Retention

We retain your data while your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are legally required to retain it (e.g., for safeguarding records).

Cookies

We use essential cookies to keep you logged in and remember your preferences. We do not use third-party advertising cookies. Analytics cookies (if used) are anonymised.